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Frequently Asked Questions

FAQs

Broadband Wireless

How does wireless internet work?

It is computer technology using broadband microwave frequencies to transmit and receive data. You don’t need an ADSL phone line so you can move around in the area covered by the wireless and still enjoy connectivity. Wireless internet is noticeably faster and more stable than a phone line, or dial-up, connection and is always on.

What are the main benefits of wireless internet?
Why should I use Cyberspace?
What does the fibre technology entail?
What can I do with broadband internet?
FAQs

Services and Packages

What packages are available?

We have different packages available for households and businesses. You can choose a capped or uncapped package. Access our packages.

Can I have a voice service as well with my internet?
If I have voice service, does it affect my data service?
Do you have a fair usage policy on the uncapped products, will you throttle my account?
Is your service unshaped?
What is Cyberspace’s policy on torrents?
How do I check my usage?
What happens if I move home or office?
What happens if I need to cancel my contract?
Why am I using so much data when I am not downloading much information?
How do I get in touch with Cyberspace?
FAQs

Installation

How does wireless internet work?

It is computer technology using broadband microwave frequencies to transmit and receive data. You don’t need an ADSL phone line so you can move around in the area covered by the wireless and still enjoy connectivity. Wireless internet is noticeably faster and more stable than a phone line, or dial-up, connection and is always on.

What are the main benefits of wireless internet?
Why should I use Cyberspace?
What does the fibre technology entail?
What can I do with broadband internet?
FAQs

Connectivity

Does weather affect the signal?

Severe weather conditions may impact your signal, but this rarely happens.

Can I access my office network from home?
Which areas are covered by Cyberspace?
Why do you require a clear line of sight to an access point?
How does the signal strength and quality work?
How can I increase my connection speed?
What happens to my connectivity during load shedding or power failures?
FAQs

Support

How do I get in touch with Cyberspace?

Call us at 063 757 2172 or email support@cyber-space.co.za.

What are your support hours?